SHIPPING POLICY

Shipment processing time

Custom saddles generally take 3-4 months to complete. A 50% deposit is required on all orders at the time the order is placed. The balance is due before your order will be shipped. Orders are not shipped or delivered on weekends or holidays.

 

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to PO Boxes or APO/FPO locations.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Coats Saddlery and Lazy L Saddles are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Coats Saddlery and Lazy L Saddles arenot liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S. Update this section if ship to countries outside your home country.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order